Taking Collective Action to Improve Patient-Provider Communication There are many reasons for speech-language pathologists (SLPs), especially those who work in the area of augmentative and alternative communication (AAC), to take an active role in improving patient-provider communication. Effective patient-provider communication is fundamental to patient-centered care and correlates strongly with better patient outcomes, as well as increased patient ... Article
Article  |   June 01, 2013
Taking Collective Action to Improve Patient-Provider Communication
Author Affiliations & Notes
  • Amy Wilson-Stronks
    MPP, CPHQ, Wilson-Stronks, LLC, Chicago, IL
  • Sarah W. Blackstone
    Augmentative Communication, Inc., Monterey, CA
  • Disclosure: Amy Wilson-Stronks is employed by Patient Provider Communications, Inc. as the Director of Clinical Research and serves as the Principal Investigator of an NIH STTR grant to develop a bilingual patient call light system. Her contribution to the work in this article is primarily informed by her independent advocacy, research, and consulting work.
    Disclosure: Amy Wilson-Stronks is employed by Patient Provider Communications, Inc. as the Director of Clinical Research and serves as the Principal Investigator of an NIH STTR grant to develop a bilingual patient call light system. Her contribution to the work in this article is primarily informed by her independent advocacy, research, and consulting work.×
  • Disclosure: Sarah W. Blackstone has no financial or nonfinancial relationships related to the content of this article.
    Disclosure: Sarah W. Blackstone has no financial or nonfinancial relationships related to the content of this article.×
Article Information
Augmentative & Alternative Communication / Healthcare Settings / Regulatory, Legislative & Advocacy / Articles
Article   |   June 01, 2013
Taking Collective Action to Improve Patient-Provider Communication
SIG 12 Perspectives on Augmentative and Alternative Communication, June 2013, Vol. 22, 69-78. doi:10.1044/aac22.2.69
SIG 12 Perspectives on Augmentative and Alternative Communication, June 2013, Vol. 22, 69-78. doi:10.1044/aac22.2.69
Abstract

There are many reasons for speech-language pathologists (SLPs), especially those who work in the area of augmentative and alternative communication (AAC), to take an active role in improving patient-provider communication. Effective patient-provider communication is fundamental to patient-centered care and correlates strongly with better patient outcomes, as well as increased patient safety and patient satisfaction. It is not only good practice, but good economics. In this article, we introduce existing laws, standards, regulations, and guidelines that address issues related to patient-provider communication in hospitals and other medical settings and discuss how, armed with this information and supportive data, SLPs (especially those with expertise in the area of AAC), can become active in preparing their clients for future medical encounters. We also highlight a need to work collaboratively with other professionals who support communication, such as language interpreters and nurses. Finally, we advocate for SLPs raising awareness about available services, tools, and strategies that support effective communication between patients and providers during medical encounters.

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