The Need for Nurse Training to Promote Improved Patient-Provider Communication for Patients With Complex Communication Needs Hospitalized patients across the age continuum often present with complex communication needs (CCN) due to motor, sensory, cognitive, and linguistic barriers they may experience during their admission. Although hospitals recognize the need to enhance communication to improve quality and safety for all patients, the emphasis has been primarily on improving ... Article
Article  |   June 01, 2013
The Need for Nurse Training to Promote Improved Patient-Provider Communication for Patients With Complex Communication Needs
Author Affiliations & Notes
  • Debora Downey
    Center of Excellence in Critical and Complex Care, The Ohio State University College of Nursing, Columbus, OH
  • Mary Beth Happ
    Center of Excellence in Critical and Complex Care, The Ohio State University College of Nursing, Columbus, OH
  • Disclosure: Debora Downey has no financial or nonfinancial relationships related to the content of this article.
    Disclosure: Debora Downey has no financial or nonfinancial relationships related to the content of this article.×
  • Disclosure: Mary Beth Happ has no financial or nonfinancial relationships related to the content of this article.
    Disclosure: Mary Beth Happ has no financial or nonfinancial relationships related to the content of this article.×
Article Information
Augmentative & Alternative Communication / Healthcare Settings / Professional Issues & Training / Language Disorders / Attention, Memory & Executive Functions / Articles
Article   |   June 01, 2013
The Need for Nurse Training to Promote Improved Patient-Provider Communication for Patients With Complex Communication Needs
SIG 12 Perspectives on Augmentative and Alternative Communication, June 2013, Vol. 22, 112-119. doi:10.1044/aac22.2.112
SIG 12 Perspectives on Augmentative and Alternative Communication, June 2013, Vol. 22, 112-119. doi:10.1044/aac22.2.112
Abstract

Hospitalized patients across the age continuum often present with complex communication needs (CCN) due to motor, sensory, cognitive, and linguistic barriers they may experience during their admission. Although hospitals recognize the need to enhance communication to improve quality and safety for all patients, the emphasis has been primarily on improving ”care coordination” amongst the health care providers the patient encounters across all points of admission. Most hospitals have yet to focus on improving the patient-provider communication experience, especially for patients with CCN. However, this population no longer can be ignored, as new standards mandate efforts to improve communication for patients with CCN. Nurses, as the team members responsible for continuous care during hospital stays, and speech-language pathologists, as communication disorders specialists, are positioned distinctively to facilitate patient communication and prevent miscommunications between patients and care providers. This article highlights the need to enhance the patient-provider communication experience for patients with CCN. We review the state of nurse training for patients with CCN, discuss the role speech-language pathologists can play in developing and implementing nurse training protocols, and outline basic elements nurse training modules should include.

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